We use an untracked delivery service (as it's cheap and affordable). Delivery is usually within 3-5 days but you never know with couriers so fingers crossed all goes smoothly. Keep us posted if you have any issues and we can resolve them for you. Deliveries to outside of the UK may take longer than expected.
We are only a small company who sadly have other jobs to keep roofs over our heads. We will deal with shipments, enquiries and other adminy jobs whenever we can but officially we are in the office Tuesday & Thursday nights so we apologise in advance for any delays. We only take payments through PAYPAL and your invoice will be included with the parcel. We are NOT VAT registered.
BassHat Creative's Terms & Conditions, we'll work with you for the best outcome
If you are purchasing a product from outside of the UK then there will be extra charges for delivery. We will be in contact with you to discuss the payments that are owed so please be aware of this before purchasing. Expect delays with deliveries.
If you have a faulty product that had nothing to do with you then we are happy to replace it within 30 days of purchase. If you have damaged the product yourself (or someone/something else) then it is up to the seller (us) to make a final decision on how we proceed with the return. We're pretty easy going so honesty is the best policy. A photograph must be supplied when claiming for a faulty product.